Our account was suspended

Our account was suspended. We made a full payment on Sunday 3 November 2025. Our account is still not unsuspended. When we phone in, and talk to technical, they say we must speak to finance. When we speak to finance they say all is correct on their side we must speak to technical. I phoned in 12 times now. And at the end they say that there is maintenance on the line, but only my line. No one else's line. Who do I need to connect to to fix this because the customer care employees are unable to do their jobs. They won't go the extra mile to try and help figure the problem out. Just transfer you to someone else.