BS
Baiano S

1 reviews | Active since Dec 2009

07 Nov 2015, 12:17

Other Amount in my Invoice

Wednesday (04/11/2015) via Facebook, I have sent the following query, but haven't gotten feedback yet.<br> <br> Can someone explain to me why am I having R299 amount in my invoice for please.<br> I am suppose to have R699, and the amount for 2 MultiSim (R18) only, not R299 coz I've never taken no addon data bundles last months.<br> There was no way I could have taken adhoc bundles coz I still had data at the end of last month.<br> <br> It is my understanding that any amount that was due to me from previous contract that I left for upward migration of 50GB contract has been paid up, and the outstanding one should be in the existing contract.<br> <br> So, where is the R299 for.<br> If your elaboration will be going back to the previous Internet 5 Gig Promo, please be prepared to explain the past two invoice amounts in details.<br> <br> <br> Thank you.

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Replies (1)
Telkom
Telkom's reply07 Nov 2015, 15:18
Official
Hello Baiano,

Thank you for making contact.

Be assured that we will look into your query with further investigation on the charges and provide feedback.

Your social media ***.

Regards,
Boitumelo
Telkom Social Media Team