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AU
Andrew U

1 reviews | Active since Apr 2018

23 Apr 2018, 17:10

Orders not being fullfilled and terrible sales support

I placed an order on 16 October 2017 for a 10Mbps Home Unlimited Package. Bottom line is Telkom have made stuff up after stuff up on this order, leaving me with bills for services I never received or couldn't utilize (billing disputes logged), and currently have me without services I had prior to placing the order.

I have spent countless hours with the sales department and just shy of 50 mails (no lies) with the relevant team leaders, escalation desks and Custom Service desks. I can not get a hold of anyone higher than a team leader (if that is actually their real designation), and they refuse to push this upwards.

there has apparently been countless request tot he back office to get this sorted, but they also seem to be rather inefficient.

how do I proceed?

0
Replies (2)
AU
Andrew U's update21 May 2018, 11:40
Reviewer Update
Telkom asked privately for details two weeks ago, gave it to them within 1 day. Still no reply. Goes to show the utter disregard to clients Telkom has.
AU
Andrew U's update08 Nov 2018, 10:39
Reviewer Update
Telkom had to do a new install using my passport number so that it could be logged on the old system so that they could get around the backoffice technicall issue which was preventing my link install going forward. they said all credits would be moved to the new install account. to this day Im still chasing up with them every month or so to get the credits app**** (roughly R1,200+) but no one is willing to get this over the finish line. the credit reflect on the old number and line and I get an invoice for it monthly showing the credits, but because the numbers are different I sill have to pay the new service even though there is recorded credits for me. how do I proceed?