Orders cancelled without notification

Telkom called us with an offer to upgrade us to a package that includes ADSL unlimited data, line rental and free Telkom to Telkom calls for R799 per month but this was never done. 2 weeks ago we called Telkom to place the order for the same package and received order no 156 468 217A. We were told this will take about 2 weeks. We called to follow up and Telkom have cancelled the order. The reason for the cancellation is because they tried to call and nobody answered. This is complete ******* as we never received a message, sms or email and who cancels an order based on 1 attempted phone call. It seems impossible to buy this package from Telkom and because it is too much work for them they just cancel the order each time. Please can we have the name of the person who cancelled the order and can we please get the package that we requested because right now we are paying more for a lower package. Management at Telkom needs to know that this is happening, so all the money spent on advertising is worthless because orders are just being cancelled.