Ordered UNLIMITED home 10Mbps month to month service, No Feedback (***)

I called Telkom to order the UNLIMITED home 10Mbps month to month service on the 27 September, they advised that the was an order on my name for an additional jack, The call centre agent then advised that they would need to cancel the jack order beofre he could proceed with the adsl line request. he advise dthis would take 48 hours. I have been sending the agent emails with no response, i still have not received any feedback as to when i will get my adsl 10mpbs installed. Its been 3 weeks, 19 days to be exact and no feedback from Telkom. this is really bad service and if im not assisted i will be taking my business to another provider.