Ordered uncapped ADSL Contract not corrected

Called on 1/6/15- Spoke to Razeen 8.30 am ordered uncapped ADSL for me and my dad. Ordered for a new jack to be also done. Told him dad is on anytime minutes that that cannot be changed. he assured me to call after adsl fitted to change back to anytime as he cant do it now, Spoke to Jesse 12/6 he advised he will call my dad on the 15th to sort out the change and sort out another billing query. Spoke to Renel 30/6 she said cannot chg bk to anytime minutes told her to listen to call bet Razeen and me. Ref ***. She said she sent Razeen and his Team Leader email to call me, Im still waiting. Called bk as dad telkom line got disconnected spoke to Ayaka Mhlebe she insists cannot be chgd then say can be done with penaly. we not paying any penalty for telkom mistake. we want the uncapped adsl with his anytime minutes for his calls like it was with no extra charges or costs since the installation. Until now when we call my dad number is comes up as it does not exist. This is extremely frustrating!!!