Ordered TelkomSmarthome-No Delivery-Already Billed

I've placed an on-line order for a Telkom SmartHome Premium package in November 2014.<br> <br> I then received a call from a Telkom sales consultant a few weeks later in December 2014, to telephonically conclude the deal. He told me he would try and ensure delivery would be before Christmas.<br> <br> Anyway, it's now 19 March 2015 and I've yet received NO modem, no Wi-Fi extender, no Explora, no sim cards, etc.)<br> The ONLY thing I so far received is Microsoft Office 365 software!<br> <br> In the meanwhile, my order seems to have been upgraded from a Premium (R899 p/month) to a Supreme (R1399 p/month !) package - which I didn't even ask for AND I'm already billed for it for 2 months ! <br> <br> I have phoned Telkom Customer Care 7 times by now - always being assured the supervisor will sort it out.<br> Having (SLOWLY) learned my lesson - I got the last supervisor's name which is Matilda van Jaarsveld ***) - I left 2 messages on her voice mail, but still haven't received any reply.