ORDERED TABLET 10th FEB. Today is 31st March.
I ordered a tablet with new contract 10/2/16.<br> After applying,my order was approved and I recieved the product by courier 28th Feb.<br> The tablet had a faulty sim card slot. On which I immediately reported. <br> I was told to take it to evaluate at my nearest Telkom store. I went to Menlyn, was told they cannot touch the tablet as it was supp**** online.<br> I reported this, 3 times, finally the tablet was collected by couriers 8th March.<br> To this day I have phoned at least 6 times, have spent hours HOLDING ON to the dreadful sound of Telkoms holding on 'noise'. I have heard various stories about how they cannot trace the courier ( i have the collection slip...nobody asked for it..), then I was told the new unit has been approved but the despatch dept is taking time, then phone again and they say they cant trace the collected unit, then they say the manager is LOOKING INTO IT and will phone me back....needless to say, nobody phones back and i have been debited twice already. Today I again spent an hour phoning in to be told the manager is looking into it, but they dont have stock of the galaxy A which I ordered, but they cant track the returned unit, and the manager is looking into it.
This response serves as confirmation that your query has been received.
Your reference number : SM218834
A consultant from our mobile team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
This response serves as confirmation that your query has been received.
Your reference number : SM218834
A consultant from our mobile team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
This matter has since been rectified by Telkom and the result is satisfactory.
This matter has since been rectified by Telkom and the result is satisfactory.
