Ordered something and havent received comfirmation

about 2 weeks ago i placed an order online for SmartBroadband Wireless 10 GB with Huawei B315 LTE.<br> i went on leave and came back to work and i still havent received any confirmation of my order. <br> <br> i then called the call center and spoke to a agent and they said they are going to check their system, i was then placed on hold for 20 minutes and the agent dropped the call. i then tried the online chat and chatted to an agent and they said they are passing my information on to their sales team and they will call me back (which they didnt) <br> <br> i called again this morning and spoke to another agent and they told me they dont deal with LTE only ADSL and said they would transfer me to the appropriate team. i again got placed on hold for about 45minutes and i couldnt wait any longer...<br> <br> im a client of Telkom yet and im already unhappy with the service.<br> <br> could i please get a response or confirmation of my order.