Ordered product, Took debit of account, NO PRODUCT

I ordered a tablet from Telkom on the 20th of October. On the 22nd my account was debited. I was promised delivery within 7 days. This did not happen. I have tried to call 7 times and hold on in access of 15 minutes each time. I visited a Telkom store and they informed me my order has not been processed (but they took my money????) I opted to go online and chat to a Telkom help assistant. They escalated this matter 3 times in the last week. This morning I was promised feedback today. NOTHING. As I am typing this I am already on hold for 18 minutes with the call center number supp**** by Telkom online help (10213). UNACCEPTABLE!!!!!