Ordered online - money taken - still no phone

I have ordered a phone from Telkom Online Slaes (10210 and waiting more than 40 minutes before the call was eventually answered) on 13 Oct after none of the branches had stock of the phone on special. On 15 Oct the initial deduction was made from my account but until today I have not received delivery of the phone. Been on the phone with 10213 (for more than an hour of holding on and waiting). Been promised that the consultant would phone me this morning (27/10) but still no word from Telkom. PATHETIC SERVICE does not describe this!!!