MW
Marlin W
1 reviews | Active since Apr 2010
14 Mar 2016, 18:30
Ordered Modem online, no delivery
I ordered a modem data package online 2 weeks ago. I completed the whole telephone credit check, money was already deducted from my account but the promise of delivery failed.<br> <br> Been calling 10213 and holding on for more than 20 minutes per call to no avail.<br> <br> This is really pathetic service.<br> <br>
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Replies (2)
Telkom's replyOfficial
14 Mar 2016, 20:53Hello marlinw,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our mobile orders department and feedback will follow.
Your reference number is SM213043
Regards,
Hilary
Telkom Social Media Team
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our mobile orders department and feedback will follow.
Your reference number is SM213043
Regards,
Hilary
Telkom Social Media Team
Best regards,
Telkom's reply14 Mar 2016, 20:53
Official
Hello marlinw,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our mobile orders department and feedback will follow.
Your reference number is SM213043
Regards,
Hilary
Telkom Social Media Team
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our mobile orders department and feedback will follow.
Your reference number is SM213043
Regards,
Hilary
Telkom Social Media Team
Best regards,
MW
Marlin W's updateReviewer Update
07 May 2016, 04:04Still no refund. Isn't theft when one takes something from another person, not deliver a service and not give the moneyback?
MW
Marlin W's update07 May 2016, 04:04
Reviewer Update
Still no refund. Isn't theft when one takes something from another person, not deliver a service and not give the moneyback?