Ordered DSL line cancelled twice

I ordered a DSL line twice for our home address. The first one was cancelled due to infrastructure shortage. The second was cancelled due to cable theft. I have confirmed with technician James Magolego that this is not so. All the premises around us have lines. I think Telkom need to educate their staff to come up with a better excuse. Then the front office at Retail Park Montana is not of any help at all. The staff there thinks they are doing me a favour just to talk to me. Please Telkom, wake up.