Ordered deal of the month - nothing as yet
<p>I placed two orders for Telkom deal of the month on the Telkom website on 2 December. I entered all my personal information, including credit information and banking details, and then clicked "Order" which, as far as I am concerned, means I placed the order. (I did this twice, because I want one for my wife and me). Then I complained on their Facebook page, only to be told that this is how the website works and I will be contacted to finalize the order.</p> <p>Yesterday I received an email saying Telkom had tried to contact me (I had no missed calls) and that I should phone 10213 with a given promo code. I phoned yesterday and held for 40 minutes until I had to leave the house.</p> <p>Just now, I tried again and held for **2 hours** before I was eventually cut off.</p> <p>As far as I am concerned, according to the rules of offer and acceptance in South African law, I have entered into a legally binding contract with Telkom and they are required to fulfil these orders. So far, I have nothing, not even an order number.</p>
Hello Noleen,
Thanks for the reply. Many phone calls later from various call center agents, none of whom knew the other had called, I finally received my order today. However, instead of the two deals I ordered, they delivered only one! But when they phoned, they confirmed several times that I had ordered two deals!
How can Telkom be so ******* and pathetic? Othercompanies allow you to place and finalize an order online. Why has it taken almost 3 weeks of me chasing up to get to this point where they cannot even deliver what was agreed?
If I could give Telkom a lower rating, I would.
Hello Noleen,
Thanks for the reply. Many phone calls later from various call center agents, none of whom knew the other had called, I finally received my order today. However, instead of the two deals I ordered, they delivered only one! But when they phoned, they confirmed several times that I had ordered two deals!
How can Telkom be so ******* and pathetic? Othercompanies allow you to place and finalize an order online. Why has it taken almost 3 weeks of me chasing up to get to this point where they cannot even deliver what was agreed?
If I could give Telkom a lower rating, I would.