Ordered and paid for Telkom Line for our church and 2 months later nothing has be done

Order was placed on the 29th of June 2017. I am horrified by the lack of accountability from Telkom wrt our church phone installation. We placed and paid for our phone line in June and today is the end of August and we still do not have a line installed. I am currently being assisted by a call center agent Jackie Landers who has just told me that all team leaders are in a meeting and no one is available, so i asked for a 2IC and that too was not available. I have been sent numerous sms's the technicians have been dispatched but no one arrives. I need Telkom management to seriously sort this matter out for me as i am a paid Telkom client that has still not been given her phone. Telkom has failed to meet to their contractual obligations and I need this matter resolved by COB today.

Thanks, Precious