Ordered ADSL service cancellation only, Telkom cancelled everything.

Either a service as requested is delivered which will be 5 stars or else 1 star. There can be no inbetween rating on this. I cancelled the ADSL service on my fixed line 16/09/2020 at the Wonderboom Junction Telkom Shop. Then I received an e-mail from Nonhlanhla Gumede, Senior Associate : Retentions Customer Value Management on 13/10/2020. Instead of cancelling ONLY the ADSL service they cancelled my fixed line as well. I rep**** on the same date to NOT cancel my telephone line. I have just checked. My line is dead. I am highly disappointed in and angry at the company I used to work for, for almost 2 decades.