Ordered a voice and dsl line no feedback!

Good day,<br> <br> I have tried endlessly to call the 10210 number to order a line. I have ordered one via the online portal and was sent a message that I would be called back. This was over a month ago. I went into the Northgate Shopping Center store and completed a application form, was promised a call from a technician and have not had one yet. Why is it so hard to get assistance from Telkom???<br> <br> T. Pillay<br>