Ordered a Telkom line but no Joy

In 2014, January it was the first time I called telkom to place an order for a telkom voiceline. Ever since then I have done it maybe every two months. <br> Eventually moved got into my new place, and started the whole process again. My booking for the latest order was: ***A, after two weeks no one called me to arrange to install the line, which is strange as I know for a fact there was a line in this unit previously so it is a matter locating it, so I phone Telkom on 2015/09/08, just to be told that the booking was actually scheduled for the 2015/09/09, odd since no one arranged with me. I was told then that someone will call me. But to no avail. It is now the 11th, still no one called me, I still have no telephone line. And obviously Telkom can afford to make enemies as far as they possibly can, because it is not actually the customer who grows the business, right?