Ordered a Telkom Line and waiting more than a month with still no response from Telkom after numerous follow-up calls

<p>On 9 May I placed an order for a telkom line. Ref to order No ***. They promised a Technician on 16 May. The Technician was here, stating that he needs a pole to be planted in my yard and that it will take maximum 7 days.</p> <p>On 22 May I phoned Telkom who was unable to provide any news on the pole that has to be planted in my yard. They promised to send a Technician on 25 May. The technician did not pitch. I phoned on 25 May and Telkom stated that their 21 working days turnaround time has not lapsed and that the pole will be installed before then.</p> <p>Today is 6 June and still no pole or technician. I'm also on the phone listening to Telkom's horrible music tunes they play for customers holding on the line. I'm holding on now for more than 30 minutes and still waiting for someone to answer the call.</p> <p> </p> <p>Telkom was with every call I made unable to provide any clarity on who is supposed to plant the pole for the Technician. I even phoned the local Telkom Workshop in Vereeniging who stated that they cant do anything without a CBS Number. Telkom was unable to provide such a number in order for me to follow-up with the local Telkom Workshop.</p> <p>It is just amazing that the Telkom Call Center can't see on their system what the progress of the installation is. Surely the Technician that was here who needed a pole, lodged this request with someone somewhere within Telkom who is supposed to come and plant the pole. Surely this is not an unusual phenomenan and there must be 1000s of other customers who also needed a pole to be planted. Why can't Telkom get this order right?????</p> <p> </p> <p> </p>