Ordered a ADSL not happy

I ordered a 10meg uncapped ADSL line online, Lady phoned to confirm details and complete order. Followed up the following day after I went onto their tracking system which had a comment "sad to see you go" I was waiting for a call for installation:( I phoned the call center who informed me no order was placed, we went though the whole process again. I was requested to pay a R700 deposit, control code payment number was given to supply to the post office to process the payment, went to post office to pay, couldn't process due to incorrect control code. Phone call center again they mailed me the "correct details" which I took to a post office and made the payment proof of payment available . Checked on tracking system up until today they are looking for stock in their warehouse I called the call center several times, sent through the proof of payment twice in order for them to give to their supervisor to load. Some of the calls is more than 20min. I am begging them for a service totally ridiculous worst service experienced in my life,. Tried to cancel the order and get my money back, was then promised it will be sorted that day. Checked their online tracking still no change unbelievable. Wont recommend them to anyone.