RP
Richard P
1 reviews | Active since Mar 2015
03 Apr 2016, 16:44
Ordered 20 Feb; still waiting
I ordered SmartBroadband Uncapped Wireless online on 20 February and was told I would be contacted within a week. I was eventually phoned on 14 March, and they said they would install within 5-7 working days. On 25 March I was still waiting for installation. I then submitted a complaint on hellopeter.com. They responded and said they would investigate and provide feedback. Now on 3 April I'm still waiting for installation and submitting my second complaint.<br> I ordered on 20 February, and I'm still, on 3 April, waiting for installation.
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
03 Apr 2016, 17:41Hello RichJP,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
We apologise for any inconvenience caused.
Regards,
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
We apologise for any inconvenience caused.
Regards,
Telkom Social Media Team
Telkom's reply03 Apr 2016, 17:41
Official
Hello RichJP,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
We apologise for any inconvenience caused.
Regards,
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
We apologise for any inconvenience caused.
Regards,
Telkom Social Media Team