Order systems down... Beating around the bush

On the 14th of March I was informed that my online application was approved and that my account would be debited by R***.** and it was done. So i was expecting my phone. But no call nothing until I called to ask and I got told that they are having system issues. On the 19th I received my first and last communication from Telkom mobile in the form of an SMS. I have contacted the call center again and was told that I would have my phone the following week (that was last week). So by Wednesday last week I have had no communication from Telkom and I decided to call them big surprise the system will now only be fixed on the 1st. Now my question is is this how you treat a new customer? He has to do all of the calling and asking? No one from Telkom has contacted me to explain what exactly is going on. At this stage I feel like canceling my contract.