Order status

<p>In February, I app**** for a new line on the website. During March, after never getting any feedback, I phoned to check on the status & mysteriously, Telkom had no record of my application.</p> <p> </p> <p>So I app**** again on the website & this time I at least received feedback that my order is being processed & that an agent will contact me within the nex 48 hours. After a week, I phoned Telkom to find out what's going on & a day of nagging, eventually got my order processed. The agent told me that a techician will contact me to schedule a day & time of installation.</p> <p> </p> <p>A week later, another agent contacted me asking if I have time to complete the order???????????? So now I'm confused trying to get in contact with Telkom.</p> <p> </p> <p>During the last 2 weeks, I've spent almost 3 hours on hold just waiting for an agent to take my call. Same thing always, call volumes are high. If you have too many calls coming in, get more agents or improve your service, so you can actually take calls from customers.</p> <p> </p> <p>Tried the chat function. Useless!!! You sit for 5 minutes waiting for your session to connect & then a message pops up that an agent cancelled the session because there was no response. I never even got the option of even typing "Hello".</p> <p> </p> <p>As a previous customer of Telkom, I know the email function is useless. It will just go into the black hole known as Telkom Helpdesk. No one will ever reply.</p> <p> </p> <p>I just want to know the status of my order or if I even even still have an order??? Do I still have items outstanding to complete my order or am I now waiting for a technician to phone??? Is there someone at Telkom who can take 5 minutes out of his/her day to give me an update????</p>