Order Processing???

I called Telkom on Monday the 18th of Jan 2015 to re-instate a line I had cancelled in December due to bad service. The consultant placed the order and gave the order number, and the she informed me that it will be re-instated within a week. I called on Friday the 22nd to check on progress and was told that I should check in the coming week. After several calls, being placed on hold and transeferred, I finally get told that the order I placed was cancelled, I ask why, the consultant places me on hold for 20 minutes and then cuts the call. Really and trully I cannot take this, this is exactly the reason why I decided to cancel in December. Unfortunately I need to use the service at home and thought I should give it another try. But it seems I am not succeeding! To top it all is the various versions of truth from one consultant to the next, please HELP!!!!