Order placed without my knowledge

On 4June the copper cable in my area was ******. A SMS was sent to me on 10June stating that Telkom will cal me with an alternative. I got no feedback and on 6July made contact with Michelle who apparently had to authorise the instalation of a new cable. She told me it is being considered and that Telkom will call me if the cable can't be replaced to offer me a \Fixed line lookalike". I told her I'm not interested because I use the line for internet and faxes. After becoming aware that Telkom did't give me credit for the internet service I wasn't receiving I cancelled the service on 22 July and indicated that I would re-connect it when my line is restored. On 6Aug my neighbor told me his phone is working"