Order placed and approved, now you want upfront payment!

On 14 June I placed an online order for a phone contract. I was contacted by an agent the same day, who advised that I was approved.

We concluded everything over the phone (device, mobile plan, debit order date, delivery address etc) and he advised me that delivery will take place in 4-7 working days.

All fine so far.

Yesterday I wanted to follow up on the order status.

I was promptly told that her account first needs to be debited THEN the order will be placed and delivered in 4-7 working days.

This is NOT what the agent told me, and I have the entire phone conversation recorded to prove it. At no stage during the process was this mentioned.

Why must I pay upfront for something I havent received??? My contract was approved!

Can you please follow up urgently? Every time I phone the call centre I get cutoff or told the same story.!!!