Order number CSN 165220

I don't know why openserve has to be under Telkom. I did an openserve application in the beginning of September (ECOM***0). I was told to send through my ID copy. I sent it on the 10th to ***. No response. Sent a follow up email on the 15/09/2025 still nothing. I phoned in and spoke to Lerato Zincume on 19/09/2025 @ 17:05, she escalated it. Still today there's no progress. I phoned 10213 again on 25/09 the lady made me hold on for 27 minutes and 35 seconds and then dropped the call. You call this service??!! Stop wasting my time!!