EB
ELIZABETH B

1 reviews | Active since Feb 2016

24 Feb 2016, 13:00

Order number: ***A. - Case ***9

Good Day,<br> I cancceled my Telkom Mix on 22/12/2015, got respond back by saying the following:<br> TOC Escalations to me<br> Show more<br> 12/22/15<br> Good day <br> Please be advised that order is issued to have the contract cancelled on the 01/01/2016 and you will receive a call from our colleague who deals with changing the number to pre-paid.<br> Order number: ***A.<br> Regards<br> Maserole Mashiloane<br> Telkom Retention Centre<br> I AM STILL WAITING FOR THEM TO CALL ME!!!<br> I emailed and called numerous times without no success whatsoever, they put me through to various people and no one can assist me. On 11 February I spoke to Ntombe which ask me to send the forms through again and she gave me the following email address and case number. NtombeM3<br> [Email Removed] Case ***9<br> Good Day Ntombe,<br> CASE: ***9<br> Can you please confirm receipt of letter.<br> Thanks<br> E.C. BROWN<br> <br> I send her the cancellation forms again, but no confirmation back from her whatsoever.<br> I called again and again and again, only to tell me that I should phone 10213 and 10210 but no success.<br> If i do not get a call back from them then I will not hesistate to contact Carte Blance.<br> <br> <br>

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Replies (1)
Telkom
Telkom's reply24 Feb 2016, 15:04
Official
Hello BETSIESA,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.