ORDER NUMBER: ***

The quality of service we received at the Telkom Direct Store at Canalwalk, when we app**** for an ADSL line was very poor. Then on top of it after standing in a long que they do not place the order. Clients are also not allowed to call and enquire to the store. Why? Waiting for 3 weeks after placing the order we went back from Kuils River to Canalwalk to ask what has happened to our order. We were simply told that they have never placed the order and that we have to re-do the application for the line, wait for another 3 weeks and pay more per month, due to an escalation in their fees. We went back to the store for a third time in order to speak to the Manager, who only came out of his office after we waited for more than an hour. In person he shared some information with us, and assured us that he will expedite the service. Expected date of installation according to the Manager would have been today, 8 September, at the latest. When we lodged an enquiry with Telkom telephonically today, since we never received a text stating the date of installation, we were simply told that we have to wait until 2 October 2015. Why do we have to accept this poor quality service from Telkom???