Order number - ***

After weeks of waiting for my line and ADSL to be installed, the technician failed to arrive and no communication as to why they didn't or when/if they will be coming again. Have called Telkom and they're not sure either, and say that it's up to the technician to contact me. Since I can't contact the technician and have no way of scheduling another appointment since I don't know what happened, I now have no idea if this order will be fulfilled. Help?