Order Not Placed

<p>I placed an order online on the 31 March 2017 for a 2mb adsl line and Landline rental and received notification that a Telkom will be in contact with me in the next 48h to confirm the contract.</p> <p> </p> <p>On Monday, 3rd April, at 16:39 i did a follow up with the sales team on the 10213 number. They advised me that a agent will call me back before 18:00 that day or tomorrow.</p> <p> </p> <p>On Wednesday, 5th April at 10:43 i did a follow up and they advised me a agent will contact me soon.</p> <p>At 11:27 I did receive a call from ********** and spoke to a lady to confirm my details and my order and advised me that the installation will take 7 - 14 working days and ill pay pro-rata rates for the month after installation.</p> <p> </p> <p>Today, 12 April at 16:14 i phoned to do a follow-up on the order and was asked my order number which I have not received yet. I provided the agent with my ID and he advised me that there is no orders available on my ID. The phone cut at this point and I dailled back at 16:25 and the agent confirmed what I heard from the other agent that my order was not placed.</p> <p>He advise that he can place the order for me but then It will take 7-14 working days again for installation.</p> <p> </p> <p>I feel this is not acceptable as I already confirmed my order on the 5th and I am not accepting that I will need to wait longer for the mistake of your agent.</p> <p> </p> <p>Please go back to the original phonecall and update my order and install the line as indicated then!</p>