Order Not fullfied

Dear Telkom Team,

I am writing to express my deep disappointment with the level of service I have received regarding my recent iPhone 13 order placed on the 10th of June 2025.

I submitted all the required information online, including my physical and delivery address. After two days of no communication, I called 10213 to follow up. The agent I spoke with took my details again, yet no progress was made. I called again and was told someone would contact me to confirm my address—no one did.

This cycle repeated multiple times. In total, I called Telkom about ten times. On one occasion, an agent assured me that the person responsible was sitting next to her and would call me shortly. That call never came either.

Eventually, I visited a Telkom store, only to be told that no record of my order could be found. Two weeks passed without resolution—over something as basic as confirming a delivery address.

Due to this poor experience, I decided to cancel my order and obtained the same product through a competitor within less than an hour. I had also been considering Telkom for fibre services, but after this experience, I’ve lost confidence in your ability to deliver reliable service.

I hope Telkom will take this feedback seriously to improve its customer service and internal communication processes.