Order not delivered and no update received

I placed an online order on the 28th of March and was approved same day . I then received an sms from courierit saying "delivery exception, contact unavailable". I then called the courier guys to track my delivery and i was told that Telkom provided an incorrect delivery address and my order was returned to telkom.

I have been waiting for my order to be delivered and its now 2 weeks and telkom does not send me any update regarding my order