Order not delivered.

I phoned Telkom 10213 on the 3rd of April 2019 to order a device. The lady at the call center assisted me very nice. She was a good sales rep. She explained that Telkom will debit my account for account confirmation and my order will go to another department for processing. I was happy with how she had explained everything to me. Indeed Telkom did debit mt account on the 5th of April 2019.

I then received an sms with the order number and the courier's details. I phoned Telkom on the 11th to tract the status of the device, how far is it etc. I was told by one of the consultants that my order is hanging somewhere and i asked him to log an incident or rather complain.

I then called again on Monday 15th April to check. The lady that i spoke to also told me the same thing the previous consultant told me.

My biggest frustration is that you hold for +- 20min before you get through the call centre and then you still do not get the positive feedback.

I expected Telkom to keep me on the loop as customer on the progress of the order. i am very disappointed that nobody know what is happening, even when you want to speak to the team leader, you are asked to wait for 24-48 hours. This is poor customer service. Please work on it urgently.

I expect Telkom to deliver my device or cancel it with my money back in my account.