Order not completed

<p>I ordered the ADSL uncapped 10mb R799 promo deal - self installation. I am still waiting on that order to be fulfilled. </p> <p> </p> <p>Heres the whole breakdown of that process:</p> <p>1/02/2017- ordered promo deal of R799 uncapped adsl 10mb line. Month to month. Ordered from Telkom N1 city store<br />27/02/2017 - contacted call centre they arranged that technician come out on 8 March 2017.<br />27/02/2017 - went to Telkom store N1 city spoke to Samier Khan he put on the system that it's a self installation and the line needs to be activated.<br />01/03/2017 - called Telkom again spoke to Sipho he tested the line he said that there's a fault. He logged the fault 442CWZ010317<br />06/03/2017- called your call centre again spoke to Ayabonga regarding the above fault. He puts on the system that technicians should come out on 07/03/2017 at 16:00.<br />07/03/2017 - no technicians arrive I call and speak to Brendan he says someone has been assigned but don't know when they will come.<br />08/03/2017 - Alvin Singh comes to my house to either install or resolve my ADSL. He did not configure my router/modem but ADSL signal showed active on router. He call me stating that my line is currently only running 6mb as here is a problem on the line and he will check it out he following day and provide me with feedback. He does not get back to me.<br />14/03/2016 - Telkom technicians come out again. I didn't call them and wasn't even aware they were coming. They test the line in my house, and then test the Telkom pole outside and they say the fault is with the Telkom line there is some kind of interference. The technician who came initially should rewire the cables to the end of the block. The technician should be there the following day to get the problem resolved. On their testing system it shows authentification failed.<br />15/03/2017 - Alvin Singh calls to say he will be coming to complete the job. He does not come<br />16/03/2017- I call Alvin Singh asking about when the matter will be resolved he says he is waiting on them to install wiring. I'm not sure whose job this is?. He says I have complimentary internet and he is waiting to get it resolved.<br />22/03/2017- I get my Telkom bill and no adsl has been charged.</p> <p>That is besides the mails I have been sending the Telkom store in N1 City who has escalated the query to management. I want to know the following:</p> <p>1. When is this matter going to be resolved for my original order. I ordered your promo deal of R799 for 10mb uncapped ADSL which ends on 31 March 2017. How long does this take?<br />2. I currently have internet, why am I not being billed for this? I should be charged a pro rata (for the days) of the R799 and a discounted rate as it's not the 10mb line I ordered. But I have internet and therefore should be charged.</p> <p> </p> <p>That promo is ending this month. I don't want any issues from you regarding this as my order has still not been completed and I ordered this a month ago. I don't want to get a bill later that is extremely high because the technician is not completing the job because he perhaps doesn't want to do that big job. All I want is this order to be fulfilled and my bill to reflect correctly. </p> <p> </p> <p>This has been a very frustrating as I just want it resolved. </p>