Order not captured

I visited the Telkom store in cresta shopping center on 02-02-2016 to do a new application for a landline ,assisted by Nina serarile who seemed rather efficient.i was advised that the turn around time for a technician to come out was 7-14 days. Today (2016-02-16) I called Telkom for a follow up using the reference number given to me when I made the application (CM***). I was advised that this reference number was never placed on order ,there is no record for my reference and that I need to now do a whole new application and wait another 7-14 days in the hope that I will get some assistance. This kind of service is completely unacceptable and puts the customer at a disadvantage with no affect or consequence on the people that we were assisted by.<br> <br> I tried calling the store on *** but revived a voicemail line.<br> <br>