Order not being processed

Ok<br> <br> So after spending more than 30 minutes on hold with the telkom call center, I have decided to post here.<br> <br> It seems that the people at the telkom stores are similarly useless!! I mean this is an order, which is how a company gets new business? SO I am assuming that they should know how to process it?? Or am I expectig too much here?<br> <br> Here is my story:<br> <br> 25 Jan 2015 I visited the telkom store at the Bayside Mall and placed an order for a normal telephone line extension to be installed at my residence. I filled out an order form and was promised that an order number would be sent to my cellphone either later that day or the next day. 3 days later, nothing was done!<br> <br> So I visited the store at Canal Walk and they confirmed that no order was placed. So I patiently asked the lady behind the counter to please load the order. And sure enough the next morning I received the sms with the order number.<br> <br> About a week later I used the online tracking tool that Telkom provides, to only discover that the order does not exist!!!!<br> <br> <br> <br>