Order no: ***A

I went to Telkom on the 25th of Feb to have my land-line reinstated, on the 10 of March their call centre contacted me stating that the technician will come out on the 11 March to check if everything is in working order, I'm at work so my mom needs to wait for him. He comes, walks in checks the line, no connection, tells my mom his checking something outside he then leaves. I call him to check what's up he says he left to fetch his equipment? Ohk so we wait, he comes back thereafter, is there for 5 minutes and leaves again, saying nothing to my mom. I call him back he states that he cannot find our box, I'm a bit confused I'm like okay what's going to happen now he indicates that we'll need to wait for the cable guys to come and check where the box is, I ask what's the turn around time, he says he doesn't know. So technically I'll have to wait once again and t****le my thumbs and wait for someone that could come any day. I get home ask my mom what happened she said he said nothing didn't even ask her where the box is? The owner of the house would know don't you think, mind you we had our line connected before so we kinda know what happened our box is right in the front of our house how can you not find it, but that's not the thing there was no communication because if he asked we would of told him we were connected through our neighbour's box as the previous technician could not fix our box. Please telkom I cannot wait weeks just to get my line reinstated this is terrible service as I obviously have no other provider besides you guys.