Order never placed

I ordered the 10mb line with 50GB cap which included the dstv explora for R699pm. This order was placed on the 30th of June before the promotion ended. I called the call center to find out the status of the order just to find out it does not exist on the system, I was then told I must contact the internet orders team by sending again a request to contact via the web and have not heard anything since. I'm so disgusted by the lack of service and just sorry promotion is now over so you loose we take no responsibility attitude. My next call to the call center will be the cancellation of all services and moving to an alternative supplier.