Order logged incorrectly

On Monday 2 November I logged a request on your website for my service to be moved on 1 December 2015 from my current address, to a new address I am moving to on this day. I received a sms stating the appointment has been scheduled for 11 November (Incorrect Date). I then called the Call Centre on 4 November requesting for this to be corrected, and the consultant advised me it was logged as a completely new service, and not relocating my current service. She then proceeded to log a new request for the relocation, and told me she would request for the existing Order to be cancelled as this was logged as an additional ADSL Line. The date on the second request was also incorrect, and I corrected this on the Telkom Website. Over the weekend however I received SMS's almost every day regarding a techinician been despatched to install the new line even though this was supposed to be cancelled, and the date was incorrect. I now received sms's to say the installation was completed, and that billing has been initiated from 9 November, however I am still living at my old address? Where was this line installed? The number in the sms is also incorrect so I cannot contact the person who sent it