Order late & Calls cut when calling call center

On 20 October 2015 I requested that my active landline should be enabled with ADSL. The agent told me that the process would be completed within 5 days, which has not happened. When I called today (the 28th of October 2015) my call was cut while speaking to an agent and when I called again the call got cut right before i was put trough to an agent. Please contact me ASAP to sort this out!