order Just cancelled, i get no notification

i placed an order for Unlimitedhome ADSL on the Telkom website on the 4th December 2017, i recieved an sms on the 10th December saying my order is receiving attention. i hear nothing after that, so i called today 2nd Jan 2018, to find out that on the 21st December 2017 my order was cancelled. HOW?, WHY? was my order cancelled? i got no notification on that, i never said cancel my order, if this is the service from Telkom, and i haven't even started with your service, then i should maybe just then move to a company that WONT cancel my orders just for the **** of it. Use you are Telkom. never mind that, the call centre is beyond useless, get told the order will be put through, phone back 10 minutes later, speak to somone else to find out they havent put the order through AGAIN. USLESS CUSTOMER SERVICE