Order for Telkom VOIP service that has taken more than 1 year to be fulfilled

Hi

1. I ordered and received Fibre services on August 2019 2. Telkom is my fibre service provider even though the infrastructure was installed by Vumatel. 3. I ordered VOIP services immediately after my fibre service was installed. 4. In Jan 2020 my VOIP order was inexplicably cancelled because Telkom had no hadsets, apparently. 5. I made numerous follow ups with Telkom to no avail.. 6. Finally a Telkom agent opened a new VOIP Order for me last week. 7. Delivery of the handsets was meant to be today. 8. When I made an enquiry about it, I was told the order was cancelled as it was a duplicate order!!!! 9. Kindly provide the current VOIP Order if the latest one was a duplicate 10. I am so dismayed at the appalling customer service that's been meted out to me by Telkom. 11. Please assist urgently.. 12. I want VOIP Telephone service to be installed at my house as soon as possible. Thank you.