Order for service unprocessed for almost 2 weeks

Placed an order for a telephone line. Initially we were on prepaid so we wanted to shift to evening-weekender package (more money for Telkom!!!). Order was placed on the 4 August, to date we are still waiting with no feedback from them. Phoning them everytime restarts the whole process of dealing with the enquiry and when you put on hold sometimes the call gets cut, they don't even call you back. Calling them back takes you to a new agent and the story has to be told again! No supervisors available on weekends to deal with shoddy service. Seems like Telkom is not in need of new customers and revenue!