Order for line cancelled

I am not sure if this is just me but surely not the first time this has happened and wonder why it still happens. I placed an order on the 18th for a new fixed line at home, A weeke later I call in through mobile because I don't access to a fixed line any more, after 40 minutes (30 to get answered) my line get dropped before I get an explanation. I tried to call again, after 30 minutes I just give up as I am using an MTN line. I then receive an sms with a new order number \***"which I don't know is a legitimate one of not. I have checked online on Telkom's site and it can't be found. Does Telkom want new customers when orders get cancelled without a reason.<br> <br> phew"