Order for fibre connection cancelled unilaterally

I placed an order for fibre at the end of Jan, and agreed all the details over the phone. When I enquired about progress today (14Feb) I was told the order had been cancelled due the current ADSL supposedly still being managed by another ISP. The ISP had actually handed the ADSL back to Telkom for this very reason. Why Telkom couldn't notify me at the time I don't understand. When i reported poor internet access today, i further heard that my internet access had been "suspended" for some unknown reason. As I try to place another order for fibre, i am told the systems are down. Come on Telkom, get your act together.