Order for Fibre

I app**** for fibre due to work purposes on the 14th April. I had dsl internet services with Telkom. I could not migrate due to my area being services with Vumatel fibre. I also put in a cancelation order on the 14th April and I was advised by your consultant that my order will only go through on the 6th May as my billing date was the 9th May. My services were canceled on the 15th April. I do not have internet services and my order for fibre was also canceled. I called every day to make a follow up on my order due to the fact that I needed it urgently. I do not still know where I stand as when I called today I was given a different story yet again. I am so frustrated right now. Can someone please help.