Order for ADSL activation not placed

So after I spent hours to get to someone who can help me with ADSL line activation, I got through to this gentleman who said my order is placed,<br> 2 days passed and so I phoned to check the status of my order only to hear that there was no order placed.<br> <br> THANKS TELKOM....<br> <br> I was warned but no....I DID NOT BELIEVE THAT SERVICE COULD BE THIS BAD...