Order first cancelled , now new order taking long

First i ordered a packadge wih a explora xbox and router. Then they tell me i cannot get 10megs. The day they cancel the order the same day telkom upgrades my whole area to 40 meg VDSL. I place a new order for a self insall, line is upgraded, receive my new user account. Now waiting and waiting for a delivery. I phone to find out when i can expect delivery, one person says it is on it's way. next says phone courier yourself. i phone the courier they say they don'nt deliver for telkom anymore. phone back escalate call . no manager phones back.<br> <br> escalations 3 more times no manager phones back. Now Zulfa Gordans, from your call centre does not want to speak to me, does not want to listen to what i have to say, i asked the call centre agent to speak to her supervisor (Zulfa) but the supervisor says she does not have to speak to me. I can wait the 21 days for my order, So now nothing is on the way, but a week ago an agent said it is with the courier, for delivery.<br> <br> Companies are always happy to take your money never happy to give you service. Empty promises are the name of the game.