Order Delay - No communication

<p>I ordered a Huawei P10 Plus on 21st of July. I was contacted on Monday, 24th. The order was processed and I was then debited on the 28th of July 2017. When I asked the consultant for a reference number of the order, I was never given one. I later put my details on the Telkom website to be called back since the company contacted to do online applications doesn't have a number to contact. </p> <p>I was then contacted, again upon asking when will my phone be delivered, I was not given a definite answer. Even when asking if I can get an order reference number, I was informed that they are looking at query and will I will be called back. Till now, I still haven't received a call.</p> <p>I called Telkom customer care/sales department. The consultant informed me that she cannot help as this was done by an outsourced company. However she did assure that she is sending an escalation email to the company to look into the matter. Till today, I still haven't received anything.</p> <p>Please can someone tell me when my order will arrive since money has already been taken from my account?</p> <p> </p>